DELIVERY AND EXCHANGE POLICY

1.Delivery Policy:

1. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and public holidays.
2. Shipping Methods: We offer two shipping options which are standard delivery and self-collection. Delivery times may vary depending on the delivery address.
3. Shipping Charges: Shipping charges are calculated based on the total purchased amount within Singapore country. Order above SGD 200 (before GST) is free delivery. Order below and equal to SGD 200 (before GST) is charged at SGD 40 of delivery fee. Customers can view the shipping charges at checkout before confirming their order.
4. Tracking Orders: Once your order has been paid, an order confirmation email with product information will be sent to you, allowing you to keep track your order online. For not receiving your purchased item from us, kindly contact our company hotline at +65 6565 5555 .
5. Delivery Issues: If you encounter any issues with the delivery of your order, please contact our customer service team at sales@hkhardware.com.sg with your order number, and we will assist you promptly.

2. Exchange Policy:

1. Eligibility: We accept exchanges for products that are defective, damaged upon receipt, or if you received the wrong item. Please notify us immediately after receiving your order to be eligible for an exchange.
2. Exchange Procedure:
   1. Contact Us: Contact our customer service team at sales@hkhardware.com.sg or call +65 6565 5555 with your order number, details of the issue, and photos (if applicable) of the product.
   2. Return Authorization: Once approved, we will provide you with a return authorization and instructions on how to return the item.
   3. Return Shipping: The cost of return shipping for exchanges due to defective or damaged items will be covered by us. For other exchanges, customers are responsible for return shipping costs.
   4. Replacement: Upon receiving the returned item, we will inspect it and notify you of the status of your exchange request. If approved, a replacement item will be shipped to you promptly.

3. Non-Exchangeable Items:

1. Final Sale Items: Certain items, such as clearance or personalized products, may not be eligible for exchanges unless they are defective or damaged upon receipt.

4. Contact Us:

For any questions about our delivery and exchange policy, please contact us at our customer email to sales@hkhardware.com.sg or our customer service phone number at +65 6565 5555 .

5. Policy Updates:

We reserve the right to update our delivery and exchange policy at any time. Please refer to this page for the most current information.

6. Disclaimer:

While we may cause reasonable efforts to include accurate and up-to-date information on this page, we make no warranties or representations as to its accuracy, timeliness or completeness.